Monday, December 10Always On-point

Barclays joins the club, suspending DStv payments

Barclays bank, one of the few banks that were still taking DStv payments in Zimbabwe has just announced that with effect from the 1st of December 2017 (2 days from now) it will not be taking DStv payments. Here’s the notice from the bank:

Dear customer, we kindly advise that we will temporarily suspend the DStv payment service with effect from 1 December 2017. This suspension arises from the need to effectively allocate limited foreign currency to other critical needs

For any queries, kindly call our 24-hour contact centre on (04) 250579 or email us at customer-service@barclays.com

This is particularly important because Barclays account holders had the privilege of using the bond notes in their accounts to make DStv payments. They did not not have to prefund with USD first before making the payment as would with most of the banks when making international payments.

A DStv payment remains an international payment regardless of the existence of a MultiChoice Zimbabwe (the franchise holders for DStv in Zimbabwe) and for a long time this hasn’t settled well with DStv customers because it is well know that in Zimbabwe USD is hard to come by.

In their defence, Multichoice Zimbabwe claims that all DStv subscription payments go directly to MultiChoice Africa through a financial institution (in this case a bank) hence which currency people should use to pay is not their call to make.

Such complications are what will make DStv lose it’s market share to Kwese in Zimbabwe. Currently, Kwese is still new and has a few broadcasting rights compared to DStv, so in terms of content I really can’t call them a threat. But for people who just want entertainment, that’s secondary; convenience comes first… besides, does content matter if you can’t pay for it???

Nonetheless, Barclays suspending DStv payments is not too much of a surprise considering that’s the route most banks have been taking. It could be a disappointment but definitely not a surprise. It’s no secret that foreign currency is a very scarce commodity in Zimbabwe and if things don’t improve, it is given it’s just a matter of time before the rest of the banks stop taking DStv payments.–techzim

Leave a Reply

Your email address will not be published. Required fields are marked *

Please wait...

Subscribe to our newsletter

Want to be notified when our article is published? Enter your email address and name below to be the first to know.