How To Freeze, Reverse A Transaction If You Send EcoCash To The Wrong Person
One of the most frustrating experiences for mobile money users is when you mistakenly send money to the wrong person on EcoCash. Granted, this is something that should be avoidable, but you will be surprised at the number of people who do this when they do a transaction while absent-minded.
Thankfully, EcoCash has introduced a new feature which allows users to reverse the transaction and freeze the money they would have sent to the wrong person in error. And even better, the feature does not require an internet connection as it can be done via USSD using any type of phone.
How To Reverse EcoCash Transactions, Retrieve Money Sent To the Wrong Person
- Dial *900#
- On the menu options select Option 4: Self Help/Reversal
- Then Select Option 1: Submit A Reversal
- You will then be asked to enter the transaction reference number/ approval code. On the text messages that a user receives after completing an EcoCash transaction, this is the set of numbers and letters that start after Txn ID e.g. MP210304.1412.L06729
- After entering the transaction reference the funds will be immediately frozen and the receiver will be unable to spend them. At this point, the person who received the money will get a message asking them to authorise the reversal.
Please note, the money will not be reversed until the other party authorises the reversal. This was done to prevent dishonest people from paying for goods or services and then surreptitiously taking back their money.
How To Approve An EcoCash Reversal If You Are The Person Who Received The Money In Error
- Dial *900#
- On the menu options select Option 4: Self Help/Reversal
- Then Select Option 1: Approve A Reversal Of A Transaction
- You will then be shown the transaction which needs to be reversed, or perhaps a list of all the pending reversals.
- Verify the transaction details and confirm. The money will be reversed and sent back to the sender’s EcoCash wallet.
Why Is It Important For EcoCash Users To Reverse Transactions This Way
Getting money reversed after sending to the wrong person is usually a headache for the sender, as they often have to go to the Econet offices. This often means enduring standing in extremely long queues at Econet shops.
Although the mobile money company provides a toll-free customer support service and support via various social media platforms, these don’t seem to work as advertised as the customer service representatives seem vastly under-resourced and under massive pressure.
Where there is no dispute between the sender the receiver, where both parties are in agreement that the money was sent in error, then the transaction can be reversed with no hassles.
However, if the receiver is unwilling to approve the EcoCash reversal you will have to get support from EcoCash. The great thing is that the receiver will not be able to use the money because it will be frozen, provided you initiated the transaction reversal in a timely manner.-iharare